IT Solutions &
Computer Services

Your complete IT solution rests on a solid foundation of Help Desk Support, Project Management, Proactive Maintenance and Strategic Analysis. Whatever your immediate needs, Parachute can provide any or all of these four cornerstones.

HELP DESK

Sometimes having a tech onsite is valuable. Sometimes it can be quicker to receive support over the phone. We provide both services at Parachute. Our techs can install a free, secure agent on your company's computers and servers to provide your employees with their own Help Desk through remote support. This agent will enable our knowledgeable techs to troubleshoot many problems without an onsite appointment. Whether onsite or over the phone, we provide the following basic services:

• General Mac/PC questions
• Networking issues
• Printing problems
• Software Support
• Email issues, including spam
• Viruses, Trojans, Spyware, Error Messages, and Pop-ups
• "Why is this...?" and "How do I...?" questions

PROJECT MANAGEMENT

As your business evolves, so do your technology needs. Parachute can help you update, expand and even replace your current technology infrastructure so that you can grow your business without growing pains. We do this by:

• Increasing capabilities of your established network
• Designing and building new networks
• Setting up a new server solution or improving your current setup
• Migrating your older systems to new hardware and software platforms
• Configuring firewalls, routers and switches
• Implementing VPN and secure remote access for you and your employees
• Organizing hardware, software, and other equipment for office expansions and relocation

PROACTIVE MAINTENANCE

Good tech support fixes problems quickly; great tech support prevents them from occurring. The extensive experience of our techs enables us to proactively review your systems and foresee potential trouble spots before they become expensive headaches. We can save you downtime and overall costs by:

• Monitoring your server(s) and workstation(s), including updates and service pack management
• Monitoring antivirus, anti-spyware, and anti-malware programs
• Reviewing event logs and making any necessary repairs
• Testing and monitoring data backups
• Keeping the server(s) clean and removing unneeded files
• Defragmenting drives for workstations and servers
• Ensuring the configuration of the network is always optimal as your company expands and contrasts
• Reviewing the security analysis of all servers
• Checking the current maintenance contracts for all hardware and software
• Monitoring firewalls and VPNs, including updating access policies and configuration accuracy
• Labeling and documenting your network with applicable IP addresses, hostnames and serial numbers
• Ensuring proper firmware updates and patches are applied to solid state devices (firewalls, routers, and switches)

FUTURE PLANNING & ANALYSIS

Too often, businesses add new technologies to their existing systems with good intentions, only to find that this piecemeal approach can actually hinder their IT goals. Parachute will act as your Chief Technology Officer to help you develop a consistent, achievable – and affordable – strategic vision for your technology needs. We will work with your leadership team and decision makers to create a rational plan for successful growth. Services include:

• Regular IT strategy, planning, and budget meetings with your company's executive team and/or decision maker(s)
• Analysis and advice on new technology decisions
• Proactive analysis of network design and security
• Assistance with disaster recovery planning and regulatory compliance
• Bridging employee, client and IT needs
• Review and discussion of network activity and reporting
• Oversight and management of all aspects of your computer systems