What Should You Expect
From Your Tech Support?

Do you currently have a tech support provider or are you uncertain what you should expect from Parachute? Consider the following questions to understand the service level, convenience and dedication that tech support should deliver – but so seldom does!

Do you find yourself waiting for a call-back from your current "computer guy," even in an emergency?

Even in a high-tech world, the human touch still matters. A Parachute representative will answer the phone when you call, every time, even in the middle of the night and on the weekends. Appointments are often available within the same day.

Do you know the passwords and administrative usernames for your computer systems?

It's not uncommon for IT firms to hold this information hostage so you have to continue working with them – and paying their bills. When you work with us, we will make sure that you not only have this information in your possession, but that you understand it as well.

Do you have a disaster recovery plan for the documents, and files on your server(s) and your employees' computers in case of system crashes, fire, sprinkler flooding, or theft?

Parachute will work with you to create simple, safe backup procedures to help avoid expensive data recovery costs. We will make it easy to regularly back up data both onsite and off for additional security.

Do you understand what (and why) you are paying for services such as web hosting, email domains, file sharing, and data backup?

Our clients love the cost analysis we perform because they usually always benefit from newer, more efficient, and lower cost services. We make sure you are billed directly for these services so you know what you're paying and have complete control.

How is a new employee to your company supported with regards to their new computer and your established IT infrastructure?

Not only will our techs set up a new computer for your new employee, they will be onsite for their first day to orient them to their new computer, as well as the tools, network, files, printers and remote access that goes along with it. All training and documented instruction will be provided. This helps your new employee get off to an efficient start and prevents your other employees from being interrupted with questions.

Can your employees securely link to the office from their homes?

The right technology gives you the freedom to work from anywhere. We will ensure that you and your employees can effortlessly sync your company's files and documents securely to laptops and home offices.

Is your current tech support firm or "computer guy" covered for errors and omissions insurance?

Parachute knows you value professionalism and proper coverage from every firm you do business with. That's why we will provide a Certificate of Insurance to you.