Solving Your IT Pain Points

A Team to Serve You

Pain point:

An Independent Contractor, individual "Computer Guy", or even a full-time employee, only has the knowledge and experience of one single person. He or she may be expert in specific technologies, but it is impossible for a single person to keep up with all fast-evolving technologies and every new solution.

Solution:

To begin with, our team has a wide range of skill-sets and IT backgrounds, creating a collection of diverse strengths and expertise. Next, we formally share ideas, insights, solutions and alternatives to create a robust knowledge base so that research for one client can easily benefit others. Parachute puts an entire team to work for your business.

Proactive Maintenance
instead of Reactive Response

Pain point:

Most IT support providers only react to emergencies and work on problems.

Solution:

We do not wait for problems to occur. Our techs perform routine, proactive maintenance to seek out potential problems and resolve issues before they become expensive disruptions. We are constantly researching ways to prevent problems and researching the latest technologies while maximizing your current IT infrastructure.

Responsiveness:
A Few Questions to Consider...

Pain point:

What happens when a server goes down or your employees can't access critical data, or even read their email? Do you call your tech support and get…voicemail? And once you leave a voicemail, how long do you spend waiting for a return call, let alone problem resolution?

Solution:

This may be considered "old- fashioned" by some tech support firms, but when you call Parachute, a human answers, every time, 24/7. We believe each call deserves a quick response and the respect of personalized service. And not only will you speak to someone immediately, our remote login tools solve many problems without an onsite visit, getting you back up and running immediately.